Using Communication Skills in Business
Wednesday 4-6 pm
In today’s business world, having good communication skills are a necessity. Since the world is more interconnected than it has ever been being able to communicate to others all around the world is important for businesses. In order to sell products and services to clients all around the world you need to be able to communicate with them. Being able to communicate and understand what others are saying is important for you know what products certain clients are looking for and how they want things to be done. If you do not have the skills to communicate and understand what they are saying then resources will be wasted or you will upset the clients who paid for a service and were unhappy with the result. Thus they are more likely to take their business elsewhere or leave bad reviews. Businesses make their livelihood by selling products and services to clients and if there isn’t a good relationship with the clients then they will cease to purchase products from that business. In order to build a good relationship with potential clients, two communication skills are important to have. Being able to build a good rapport with the potential customers and being able to give and receive feedback is necessary for any job or project.
Being able to build a good rapport with customers is essential for businesses because it means that the customers know and trust the business and they feel comfortable enough to keep coming back. “Rapport is the ability to relate to others in a way that creates a level of trust and understanding. It is the process of responsiveness at the unconscious level. It is important to build rapport with your client/colleague as it gets their unconscious mind to accept and begin to process your suggestions.” (Inspirational Solutions, 2014) Being able to connect with the client and their subconscious makes it...