1. Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively, beyond clearly expressing his emotions and using “I” language. Ken could open with “I’m hurt that you told Shannon about what happened between Katie and me”. Or “Can we talk?”
2. How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken’s forgiveness. At first I think she was sincere, but then she started throwing things out there to try to win and justify why she told someone else. Two ways she might be more effectively seek Ken’s forgiveness is one, try to understand how he feels and not throw anything in his face about what he has done in the past, and two, don’t get offensive when he’s trying to ask why she did it.
3. What are two nonverbal cues used by Jan. What are two nonverbal cues used by Ken? In what ways did the nonverbal cues used by both Ken and Jan impact the message? What are the verbal messages used by each? What, contradictions occurred between the nonverbal cues and the verbal message and how did the contradictions impact the interaction? One nonverbal cue used by Jan is her looking him in the eyes and another nonverbal cue is when she points at him. One nonverbal cue Ken uses is when he pats her knee to begin with and another is when he leans back and puts his arms on the back of the couch. The verbal messages used by both are they both get offensive, because they both got defensive it ended bad to where now they feel like they can’t tell each other things in private.
4. Reviewing the nonverbal and verbal cues identified in the last question, what are the roles that these play in the conflict? Do these cues lead to a more positive outcome or negative? How can nonverbal and verbal cues be used to lead to a more productive conflict resolution? The outcome is negative. They...