678.1 Understand how to respect other people at work
Describe what is meant by diversity and why it should be valued
Diversity can be about different customs, beliefs, physical appearance, sex or race. We are all different people, and diversity should be valued and respected because none of us are the same. Growth and development can come from being diverse and can enrich a company in many ways, particularly if new ideas come from different backgrounds or cultures
Describe how to treat other people in a way that is sensitive to their needs
You have to treat every person the way in which you want them to treat you. You can also observe every individual and analyse what their particular needs are. Never discriminate against anyone because of their beliefs or use offensive language with anyone. Be aware of a person’s disability, and appreciate that they will move much slower than others and also make sure that walkways are clear or them to get through
Describe how to treat other people in a way that respects their abilities, background, values, customs & beliefs
The best way for this is to learn to be tolerant and open minded as there is not always only one way of doing things so other peoples’ ideas are valid and valuable. Most people can be uncomfortable about other cultures or beliefs because they are not familiar with them and we can be nervous about dealing with something that we know nothing about. Most people from different cultures enjoy talking about their backgrounds and their different ways of working, however, I feel that being open minded is the best policy.
Describe ways in which it is possible to learn from others at work
Communicate with people regularly
Listen to what other people have to say
Work with other people as part of a team
Ask people for information
Don’t be afraid to ask for help and be interested in how other people do things
678.2 Understand how to maintain security and confidentiality at work and deal...