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Unit 2. Essay

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Unit two: Principles of providing administrative services


You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.

Name:   Michelle Adney.

Section 1 – Understand how to make and receive telephone calls

1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.

|Feature                                                             |How / when used                                                     |
|1.                                                                   |Press a certain number, then you can access all the messages left by|
|Answerphone.                                                         |other callers.                                                       |
|                                                                     |                                                                     |
|                                                                     |                                                                     |
|2.                                                                   |A person can transfer a caller to another person/extension by       |
|Transfer.                                                           |pressing a certain button.                                           |
|                                                                     |...

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MLA Citation

"Unit 2.". Anti Essays. 16 Dec. 2018


APA Citation

Unit 2.. Anti Essays. Retrieved December 16, 2018, from the World Wide Web: http://trenmayamx.com/free-essays/Unit-2-603569.html