Resolution Specialist - West Corporation
513 35th ST S - Bessemer, AL 35020 firstname.lastname@example.org - (205) 427-5851 I would like to pursue a career with an organization that would utilize my education and customer service abilities. I would like to efficiently align my skills to help support my employer's values and vision of customer care in a professional and resourceful manner.
West Corporation - Huntsville, AL - September 2014 to Present Providing an exceptional experience to providers calling in regards to members/patients medical insurance benefits and coverage. • Providing complete an accurate claim status
Relationship Banking Associate
Regions Bank - Birmingham, AL - October 2013 to April 2014 Providing excellent customer service by assisting clients with their checking accounts, explaining transaction history and fees on the account. • Utilized effective sales techniques to attain aggressive sales goals by turning phone inquiries into sales opportunities by making an active attempt to cross sell the full range of bank products and services to meet client needs, to solidify and build client relationships • Completed required documentation in computer to meet client needs
Financial Care Specialist
T-Mobile - Birmingham, AL - October 2012 to May 2013 Providing financial assistance to customers with an extension on their bills to avoid service interruption by entering and retrieving customer account information via computer. • Using strong communication skills to assist customer with bill and debt resolution
Portfolio Recovery - Birmingham, AL - March 2012 to October 2012 Place calls to customers in reference to delinquent accounts • Research required information using available resources • Manage and resolve customer complaints • Update existing customer information in computer • Identify and escalate priority issues • Document all call information according to...