Online Booking and Bowling – Customer Experience Visit
The Original Bowling Company is one of the UK's largest tenpin bowling operators. They have two brands, Hollywood Bowl, with 25 centres, and AMF Bowling, with 17 centres. Assignment Summary: You are required to pre-book online a minimum of 1 game of bowling for you and at least 1 guest. You are then required to visit the centre to play your booked game(s) of bowling, purchase two meals and two drinks of your choice and play on at least 1 games machine in the games area within the centre.
What must I do?
Please visit the relevant website for your assignment and pre-book a minimum of 1 game of bowling for you and at least 1 guest. If your assignment is for Hollywood Bowl, please visit www.hollywoodbowl.co.uk, or if your assignment is for AMF Bowling, please visit www.amfbowling.co.uk. Please visit the centre and complete your assignment within the times and dates specified for this assignment.
What should I know?
You can view these by clicking on the link ‘Time Restrictions’ within your available/active assignments page. Please note, 'centre' refers to the bowling centre itself, and not any shopping centre you may enter to access the bowling centre. You must not pre-book over the phone.
Throughout your online booking process, consider how easy it is to use the website at each stage, and how secure you felt the site was.
You will also need to note how long it took for your confirmation e-mail to arrive, as you will be asked this in your report.
You must make your online booking within 48 hours of accepting the assignment, then contact the coordinator to confirm the date you will be carrying out the visit. Once you have made the booking, you must amend your visit date accordingly, via 'View Assignment Spec' on your active assignments page. As you approach and enter the centre please make a mental note of the exterior and its general cleanliness and maintenance.
If we have not had confirmation of your booking...