Forms of communication
Text messages are a type of written communication where messages are sent over mobile phones and are received instantly; formal and informal communication can be used when texting people. In Health and Social care, companies such as doctor’s surgeries use text messages to remind service users about upcoming appointments that they may have.
Written communication is a type of communication where messages or notices are written by hand or typed by computer. This type of communication is used in many forms such as letters or posters etc. An example of when written communication is used in Health and Social care is when a care home may send an email to a hospital when transferring information about a patient/service user through multi-agency working.
Oral (Verbal) communication is when people express their thoughts, ideas and feelings through the use of the mouth. The ability to express and present your ideas clearly through the spoken work is a good example of good verbal communication. An example of this would be in a doctor’s surgery when the doctor would communicate to the service user.
Signing is a form of communication without the use of words. Signing consists of hand gestures where BSL (British Sign Language), Makaton etc. is used to communicate. This form of communication is mainly used by near or fully deaf people and people who have cognitive impairments. Examples of this being used in Health and Social Care is when a service user is deaf and has a doctor’s appointment, the service user would have a translator who translate using sign language.
The use of symbols is type of communication that does not use words. Symbols consists of pictures or drawings which show different actions either telling you what to do or where something is. For example, in health and social care environments such as schools, care homes, hospitals etc. there would be signs-that would have symbols-, on every or the majority of corridors that will...