In the United States and worldwide, there remains a variety of hotels chains for customers to choose. Some present as luxury, excellent high-end hotels and resorts. Some of these chains include well-known hotels, such as the Four Seasons and the Ritz-Carlton (Starwood Hotels and Resorts, 2015). Other hotel chains hold multiple levels, like Sheraton and Starwood, and Four Points (Starwood Hotels and Resorts, 2015). Common characteristics the hotels have remains how crucial training presents. Executives within this brand learned that high-quality exhibited determines if guests return to the facilities, more so than the offered pricing. Based on the SWOT analysis the author has presented, she will explain how the plan will achieve the related goal and how the program will affect the external and internal stakeholders that she identified.
High-Quality Employee Training
Consequently, well-trained employee proves crucial in delivering that high-quality customer service consumers want and expect on each visit. The main focus in the every training session remains to create organizational cultures positively through every facility along with employees, team leads, and management. Several of the hotels prove good on expanded the hotel and resorts training and honoring commitments by employing more trainers full-time for working positions in every area and location. Numerous types of training show efforts of dedications toward the positions. The Starwood chains of hotels and resorts views a particular focus on training in contributing to the organizations competitive success (Starwood Hotels and Resorts, 2015).
Recently, Starwood has trained over 185,000 in a variety of areas, such as handling worker emotions, social skills, conflict, and problem-solving skills (Starwood Hotels and Resorts, 2015). These factors remain important to implementing excellent customer service skills. The training will help the...