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My Submitted Unit 2 of Business and Admin Level 2 Principles Essay

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Unit two: Principles of providing administrative services
Assessment

Section 1: Using the telephone

This section will help you to evidence Learning Outcome 1: Understand how to make and receive telephone calls.

|Learning objective                                                                           |Place in Assessment                               |
|1.1 Describe the different features of telephone systems and how to use them                 |Question 1 Page 1                                 |
|1.2 Describe how to follow organisational procedures when making and receiving telephone     |Question 2 Page 2                                 |
|calls                                                                                         |                                                   |
|1.3 Explain the purpose of giving a positive image of self and own organisation               |Question 2 Page 2                                 |

1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [1.1]

|Feature                     |How / when used                                                                                             |
|1.Call Hold                 |Call hold could be used when you need to put the call on hold while the correct recipient is located for the|
|                             |caller.                                                                                                     |
|                             |                                                                                                             |
|2.Answerphone               |How: Usually located by pressing no1 key on the keypad, can usually have a default answer message or record |
|                             |your own to make it more personal, this also helps to inform the caller that they have come through to the   |
|                             |correct...

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"My Submitted Unit 2 of Business and Admin Level 2 Principles". Anti Essays. 12 Dec. 2018

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My Submitted Unit 2 of Business and Admin Level 2 Principles. Anti Essays. Retrieved December 12, 2018, from the World Wide Web: http://trenmayamx.com/free-essays/My-Submitted-Unit-2-Of-Business-761494.html