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Knowledge Management Essay

  • Submitted by: roon993
  • on April 15, 2015
  • Category: College Admissions
  • Length: 8,802 words

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Below is an essay on "Knowledge Management" from Anti Essays, your source for research papers, essays, and term paper examples.

Proceedings of the 41st Hawaii International Conference on System Sciences - 2008

Systems Theory and Knowledge Management Systems: The Case of Pratt-Whitney Rocketdyne
Mark Chun
Assistant Professor Graziadio School of Business Pepperdine University mchun@pepperdine.edu

Kiho Sohn
Chief KM Officer Pratt-Whitney Rocketdyne kiho.sohn@pwr.utc.com

Priscilla Arling
Assistant Professor College of Business Butler University parling@butler.edu

Nelson F. Granados
Assistant Professor Graziadio School of Business Pepperdine University ngranado@pepperdine.edu

Abstract. Despite a growing body of research on knowledge management (KM) systems, many managers are still unsure how they can implement a KM system that will effectively contribute to the firm’s competitive advantage. A common framework is one that breaks down KM into four main activities: knowledge creation, storage, transfer, and application. This paper describes one company’s use of an alternative perspective–a systems thinking approach–to define and improve KM within the firm. Pratt-Whitney Rocketdyne moved away from viewing KM as separate processes, to view the organization holistically as a system of people, processes, and technology. Based on this perspective, the company identified and changed key behaviors within the KM environment that led to undesirable states, effectively establishing a generative learning environment. Based on this case study we derive a set of concepts and propositions that can be used by both academic and practitioners to improve KM practices. Keywords: Knowledge management systems; systems theory; systems thinking; aerospace industry.

I. INTRODUCTION Despite the importance of knowledge as an asset, few organizations truly understand what it means to be a knowledge-based firm and how to manage knowledge to achieve its goals [37]. To actualize knowledge management (KM)...

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