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Customer Support Essay

  • Submitted by: prhoten3
  • on August 21, 2015
  • Category: Miscellaneous
  • Length: 356 words

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Below is an essay on "Customer Support" from Anti Essays, your source for research papers, essays, and term paper examples.

Customer Support for CourseSmart Solutions Partners


Your students should contact CourseSmart Solutions’ Customer Support via the following methods:
  * Support site – http://support.coursesmart.com
  * Phone – 24/7 access via 866-588-3197
  * Chat – 24/7 access. To access go to above link, click on Contact Support and choose Chat With Us.
  * Email – 24/7 access (but note SLA to respond below). This is the slowest method of obtaining support. To access go to above link, click on Contact Support and choose Email Us.

NOTE:   Your students might find CourseSmart’s regular customer support site for students that purchase directly from CourseSmart. The regular support contact information differs so your student might receive inconsistent information if they contact the regular support team. Please be sure to distribute the correct information listed above for the CourseSmart Solutions Customer Support team.  

We have provided direct access to our experts at the call center (Tier 2) for administration staff. Administrators may contact our Tier 2 as specified below:

Process for Escalation:
  * Administrators should contact our Tier 2 level support team directly via email at tier2@coursesmart.com during their business hours (see below).
  * The Tier 2 team will respond within 4 hours upon receipt of the issue during business hours. The response might include: solution to the issue, further questions regarding the issue or notification that the issue has been escalated to our development or content teams.
  * Our support team will provide updates to the administrator until the issue is resolved.
  * For issues regarding using the reader, offline reading and mobile devices, the...

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MLA Citation

"Customer Support". Anti Essays. 18 Dec. 2018


APA Citation

Customer Support. Anti Essays. Retrieved December 18, 2018, from the World Wide Web: http://trenmayamx.com/free-essays/Customer-Support-762664.html