To create to policy must be considered and listen of the customer complaint and if require further investigation has to be done to find the truth that our product/service is really faulty or not. This point is very important in the right of shopping in consumer law which is the least standard in every business. The conditions of replacement product also need to be concerned because we wish to serve the customer as the best but also need to protect our benefit too. To solve this problem by create clearly policy can help the customer understand the processing of complaints, know what need to do when dissatisfy with our products from the policy below.
Processing of Customer complaints
The Complain Policy
Goals of the policy
We value complaints as they assist us to improve our products, services and customer service.
This policy has been designed to assist both customers and staff. COMFY SHOES is committed to consistent, fair and confidential complaint handling and to resolving complaints as quickly as possible. We aim to make it easy for people to make a complaint if they are dissatisfied and we will treat all customers making a complaint equally.
We will display our complaint handling policy and procedure in our business so that customers .
Definition of a complaint
Complaints are defined as any expression of dissatisfaction or grievance made to staff by a customer or member of the public in relation to our business.
All complaints made, verbal or written, will be recorded in COMFY SHOES shop QV branch at the time the complaint is made, or as soon as possible afterwards. The complaint should be recorded by the staff member who took the details.
When taking a complaint, staff will record the name and contact details of the customer, as well as full details of the complaint including the date. Details of all communication with the customer and any actions to resolve the complaint will be...