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Call Center Essay

  • Submitted by: Princess005
  • on April 18, 2015
  • Category: Miscellaneous
  • Length: 2,601 words

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Below is an essay on "Call Center" from Anti Essays, your source for research papers, essays, and term paper examples.

PP. 15 – 24

European Journal of Business and Social Sciences, Vol. 1, No. 10, pp 15-24, January 2013. URL: http://www.ejbss.com/recent.aspx ISSN: 2235 -767X

ANALYSIS OF THE EFFECT OF ATTITUDE TOWARD WORKS, ORGANIZATIONAL COMMITMENT, AND JOB SATISFACTION, ON EMPLOYEE’S JOB PERFORMANCE
(Case Study in Electronic Company) Aries Susanty Program Study Teknik Industri, Universitas Diponegoro Jl. Prof. Soedarto, S.H, Tembalang, Semarang, ariessusanty@yahoo.com Rizqi Miradipta Program Study Teknik Industri, Universitas Diponegoro Jl. Prof. Soedarto, S.H, Tembalang, Semarang, radipta@ymail.com

Ferry Jie College of Business, RMIT University, Australia ferry.jie@rmit.edu.au

ABSTRACT ob satisfaction is a pleasurable or positive emotional state resulting from the appraisal of one’s job and job experiences. The happier the individual, the higher is level of job satisfaction. It is assumed that positive attitude towards work and greater organizational commitment increases job satisfaction which in return enhances performance of the individual. Based on this phenomenon, this study is aimed to explain and empirically test the effect of attitude toward work, job satisfaction, and organizational commitment to the employee’s job performance at PT.X. Data used in this study was primary data which were collected through closed questionnaires with 1-5 Likert scale. A sample of this study was 200 managerial and non-managerial staff of PT. X. Research carried out by using Structural Equation Modeling (SEM) which was run by AMOS 20.0 program. The results of this study showed that attitude towards work have positive but not significant effect to job satisfaction and employee performance. Different with attitude towards work, the organization's commitment has positive and significant effect on job satisfaction and employee performance at PT. X. It means every improvement in organization’s commitment has a positive effect toward job satisfaction and employee performance at PT. X....

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