Principles for implementing duty of care (SHC 34)
Outcome 1 Understand how duty of care contributes to safe practice
1 Duty of care is the obligation to exercise a certain amount of care towards another person to make sure they are not hurt, treated unfairly or disadvantaged this includes. Keeping individuals safe, keep individuals free from harm, given choice, preferences.
2 Working to agreed standards which include protection from danger, harm and abuse. Clear reporting systems are in place when there are suspicions or disclosures of danger, harm and abuse.
Outcome 2 Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
1 Sometimes individuals may want to do something which could be a risk to their Health and safety. As a carer you have a duty of care to that person and you must do all that you can to keep them safe but you also have a duty to respect the individuals rights and choice, so you have a dilemma. It could be that the individual no longer wishes to use her walking frame, but her care plan states that she needs it to move from place to place and you are to ensure you encourage it’s use. In this scenario you could carry out a risk assessment to ensure that it is managed as safely as possible.
2 There are many ways to manage risks associated with conflicts and dilemmas:-
* Allowing individuals to explore with guidance,
* Making individuals aware of potential hazards and dangers,
* Allowing individuals to acquire life skills through learning how to cope with risky situations,
* Staff ignorance,
* Parents are a risk to staff if reported to social services.
3 To get additional support and guidance on conflicts and dilemmas would be to talk to your line manager or get information from outside agencies, etc The person’s family and friends, GP, Mencap
Outcome 3 Know how to respond to complaints
1 If a complaint is made you should
* Not try to resolve the...